⭐️ FREE UK SHIPPING ON ALL ORDERS OVER £50, 10% OFF "WELCOME10" ⭐️ ⭐️ FREE UK SHIPPING ON ALL ORDERS OVER £50, 10% OFF "WELCOME10" ⭐️

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Call
0330 0439259
Contact
hello@istome.co.uk
Store info

Customer Service

PHONE

Monday - Friday 09:00-16:00

EMAIL

48 Hour Turn-Round

Customer Service

PHONE

Monday - Friday 09:00-16:00

EMAIL

48 Hour Turn-Round

Returns Process

We hope you are delighted with your purchase, if for any reason you are not entirely happy with or you have simply changed your mind, you can return unused/unopened and all original packaged orders within 14 days from dispatch for an exchange or refund. To start your return request please visit this
link
As soon as we receive your request, we will review and advise of the returns process, working to get things resolved for you as quickly as possible.
Please note that large furniture and bulky items may not be returned unless faulty or not as described on our website. In all instances please contact us directly via hello@istome.co.uk.
 
Please ensure you return items safely preferably using a Signed For Service as we cannot be held responsible for items that go astray, should you use any other service we can only refund postage up to the value of the Second Signed For service.
In cases where the item is not resealable we retain the right to offer:
  • Store Credit to the original order value
  • Partial refund to account for loss in items value
  • Return of the order to the customer
Regretfully we do not offer refunds for delivery costs or return postage cost or gift wrapping charges for returned/exchanged items, unless these are faulty. Additionally we do not offer courier returns.
We will always do our best to offer the best service, if you have any questions about our returns process speak to us at hello@istome.co.uk, or complete your details on our Contact Us page.