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Call
0330 0439259
Contact
team@istome.co.uk
Store info

Customer Service

PHONE

Monday - Friday 09:00-16:00

EMAIL

24 Hour Turn-Round

Customer Service

PHONE

Monday - Friday 09:00-16:00

EMAIL

24 Hour Turn-Round

Returns Policy

We hope you are delighted with your purchase, if for any reason you are not entirely happy with it or you have simply changed your mind, you can return unused/unopened and all original packaged orders within 30 days from dispatch for an exchange or refund. 
To start your return process please follow the link below:
https://istomecouk.returnscenter.com
As soon as we receive your request, we will review and advise of the returns process, working to get things resolved for you as quickly as possible. Please note that large furniture and bulky items may not be returned unless faulty or not as described on our website. 
Please ensure you return items safely preferably using Royal Mail Second Signed For Service as we cannot be held responsible for items that go astray, should you use any other service we can only refund postage up to the value of the Second Signed For service.

 

In cases where the item is not resealable we retain the right to offer:

  • Store Credit to the original order value
  • Partial refund to account for loss in items value
  • Return of the order to the customer
Regretfully we do not offer refunds for delivery costs or return postage cost or gift wrapping charges for returned/exchanged items, unless these are faulty. Additionally we do not offer courier returns.

 

We will always do our best to offer the best service, if you have any questions about our returns process speak to us at team@istome.co.uk, or complete your details on chat app.